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Refund and Returns Policy

bayina water > Refund and Returns Policy

Thank you for shopping at the Al Bina Water Company store. We strive to provide the best products and the highest levels of service to our customers.

On this page, we explain our policy on returns and refunds to ensure a clear and satisfying shopping experience.

OVERVIEW

Due to the nature of our products (bottled water) as consumer products. We put the health and safety of our customers first. Therefore, so Returns and exchanges are subject to specific conditions.

1. Return and exchange

Cases in which returns or exchanges are accepted:

  • Damaged products: If you receive a product that is damaged or destroyed during the delivery process (such as leaking packaging or carton damage that affects the product).
  • Wrong products: If you receive a different product than the one you ordered.

Return and exchange conditions:

  • A damaged or faulty product must be reported to us within 24 hours from the time the order is received.
  • The product must be in the original condition in which it was received. It has not been opened or used.
  • Proof of condition must be provided. Such as a clear picture of the damaged or faulty product with the order number.

How to request a return or exchange:

  1. Please contact our customer service team via email or the phone numbers listed below.
  2. Provide us with your order number and a description of the issue, along with photos of the product.
  3. Our team will review your request and get back to you as soon as possible to coordinate your return, exchange or refund.

2. Refunds

  • Upon approval of the return request. The refund will be processed.
  • The payment will be refunded to the same payment method that was used at the time of purchase.
  • Your refund may take up to 7-14 business days to appear in your account. depending on the policies of your bank or credit card company.

Cases where a return or refund is not accepted:

  • If the product has been opened or used.
  • If the issue is not reported within the specified time period (24 hours from receipt).
  • If the reason for the return is due to the customer’s change of mind after the purchase and delivery.

3. Cancellation of orders

  • An order can be canceled as long as it has not been shipped or delivered to the delivery company.
  • To cancel your order. Please contact us as soon as possible. If the order is shipped. We will not be able to cancel it and it will be subject to the return policy mentioned above.

4. Communication

If you have any questions or concerns regarding our return and refund policy. Feel free to reach out to us: